"I am the head of service for the cooperative original control center at the Pinneberg district. We manage the 112 emergency calls for almost 900,000 people. And I think that is the best we can achieve with ergonomics: when it becomes second nature."
- Stephan Bandlow
The biggest challenge for the operators in a control room is the lack of predictability during their working day. You never know when an emergency call is going to come in. It might be an hour from now, or it might be in the next few minutes. Operators are plunged straight into the thick of things, over the phone. When you need to support people helping a loved one, it doesn’t leave you unmoved. It really gets to you.
Avoid stress as much as possible in the control room
Staff in a control room are full of adrenaline during their shift. They are drawn into the situation, as it were. They need to be able to focus immediately, as soon as an emergency call comes in. At the same time, it’s extremely important for them to use the time between calls sensibly. You can’t stay constantly stressed out in an alarm centre.
A long, healthy career thanks to excellent working conditions
We aim to create an optimal working environment for control room operators with Svenstol® products (such as the Svenstol® X5 director’s chair). Patience is the top priority here[AV1] . But the staff themselves come a close second. We want them to stay healthy and enjoy a long, healthy career thanks to their excellent working conditions.
[AV1]Dezelfde opmerking als in de Franse vertaling.
Second nature
The main way to achieve this is with an optimal workplace and an ergonomic 24-hour chair. That relieves the control room operators of all their worries about their sitting position. They don’t need to worry whether their working posture is ergonomic enough, either. That should simply be a matter of course. Second nature.
Conclusion: Svenstol®? That means chairs for professionals.
